Service Agent French / English (m/f/d)

 

What you can expect from us: 

  • Honesty, and interest in maintaining customer relation, being their first point of contact, providing individual support. 
  • Managing inquiries about orders, advising customers on our print products and the online shop.
  • Being a problem solver and finding creative solutions.
  • Handling customer complaints, claims with skill and empathy, ensuring customers feel well-supported. 
  • Working independently using our in-house systems and a modern CRM system to document all processes. 
  • Forwarding order inquiries to the appropriate departments and working closely with them. 

 

What you bring with you:

  • Strong communication skills and business-level fluency in French and/or English.
  • The ability to stay calm in challenging situations while keeping a sense of homour.
  • Experience in customer service or related fields, whit a customer-first attitude.
  • A committed, goal-oriented, team-focused mindset, - to be genuine and thoughtful in all the right places
     

 

What we offer: 

  • With us, you will be trained intensively and individually, tailored to your needs  
  • You are never alone, our colleagues and superiors always have an open ear, we are always a team  
  • Job ticket  
  • Company pension scheme  
  • Fantastic work-life balance, working hours from Monday - Friday 8 AM – 5 PM  
  • Team and company events  
  • Professional and personal development through specialised training and coaching  
  • health promotion  
  • Employee representation  
  • Fully equipped workplaces where nothing is missing 

 

Do you have the feeling that we are talking about you? Then we look forward to hearing from you and receiving your application. Let us know when your earliest possible starting date is and let us know your salary expectations.  

And don't worry, even if you don't quite recognise yourself in one or the other, we will help you to learn everything. SAXOPRINT GmbH is looking for PEOPLE like YOU, not robots. 

We look forward to receiving your complete application! 

 

Haben wir Dich neugierig gemacht? Sehr gut. 

Dann freuen wir uns auf den Eingang Deiner aussagekräftigen Bewerbung mit Angabe von Gehaltswunsch und frühestmöglichem Eintrittstermin.

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